Shipping & Returns Policy
We hope you are happy with your purchase from us. Every order means the world to us so thank you for supporting our small business! Please take a moment to read our shipping & returns policy.
SHIPPING POLICY
Once an order has been placed, it will be carefully wrapped and delivered on the specified date. Orders are limited to the following postcodes: EH1, EH2, EH3, EH4, EH5, EH6, EH7, EH8, EH9, EH10, EH11, EH12, EH13, EH15, EH16, EH17, EH18, EH19, EH20, EH21, EH22, EH24, EH25, EH31, EH32, EH33, EH34, EH35, EH36, EH37, EH39, EH40, EH41, EH42. Being a small business, we have a small team and therefore will endeavour to get your order delivered to you in a timely fashion.
Fresh flowers are always transported in fresh water, however please make sure you are at home to receive your delivery as your flowers are not packaged with their own water recepticles. Fresh flower deliveries are available to Edinburgh postcodes only, unless a special arrangement has been agreed upon. Any orders placed outside this radius will be cancelled and refunded. You are welcome to collect an order from us if your postcode is not available for delivery. Please email us if you would like to make an arrangement.
It is the customers’ responsibility to ensure that the shipping address is inputted correctly at checkout. If you realise an error, do let us know as soon as you can, and if the order has not already been despatched we can alter it for you. If you have made a mistake in your delivery address, please contact us as soon as possible using the contact form and stating your order number and correct address.
RETURNS POLICY
Our returns policy below applies to all products on our website except for fresh flower products for which all sales are final. This is due to fresh flowers being a perishable product, and once they’ve left our care we can no longer guarantee their freshness.
If you would like to return an item we offer a full refund within 14 days of delivery. Proving the item is returned in the same, saleable condition as when it was sent/purchased, you will receive a full refund, minus the cost of postage & packaging. The goods must be returned in an entirely unused condition, in their original packaging and fit for resale*. We will refund the original order on receipt of the returned goods.
The customer is responsible for the returned goods while in transit, and Ochre Botanical Studios are not responsible for loss or damage during the return – we recommend you use a fully trackable service with adequate insurance, and pack the goods thoroughly, using new packaging material if necessary, as damage to goods whilst in transit remains the customer’s responsibility until received. Ensure empty space within packaging is well filled. All returns for undamaged goods are at the customer’s cost, unless agreed in advance.
*Goods must be returned in a condition fit for re-sale. As a customer you are entitled to examine the goods as if you were in a shop – this does not include using them, even slightly. If your returned goods have been used, even only slightly, we reserve the right to make only a part refund, at our discretion.
Contact us if you would like to make a return.
